Returns & Refunds

You can request a return within 30 days after delivery. Email info@senibe.com with your order number and the reason for the return. You do not need an account; guest orders are handled the same way.

Damaged, defective or wrong items

If your item arrives damaged, defective or not what you ordered, email us as soon as you can and include photos where helpful. We will send a replacement or issue a refund. If we need the item back, we cover the reasonable return shipping cost.

Change-of-mind returns

Items must be unused and returned with their original packaging and all included parts. The customer pays the return shipping cost.

How to send a return

Email us before you ship anything. We will reply with the return address and instructions for your order. Please do not send items to the address shown on the package unless we confirm it for your return.

Refunds

After we receive and inspect the returned item, we refund the approved amount to your original payment method. How long the credit takes to appear depends on your bank or card provider. Whether original shipping charges are refunded, and any other details of your return, are confirmed with you by email before you send the item.

Order changes and cancellations

To change or cancel an order, email us as soon as possible and we will tell you whether the order can still be changed. If we cannot ship within the stated time, we will contact you with your options, including cancellation and a refund.

This policy does not limit any rights you have under applicable law.

Questions? Email info@senibe.com.